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  • Where can I park?
    Sugaring & Massage Spalon is located outside of ARBACK MALL facing Hurontario Street on the left side. Parking is available in the back of the mall. Parking access via Hurontario Street onto Agnus Street and then make a right into the entrance of the mall parking in the back.
  • Do I need to fill out any forms?
    All guests are required to fill out our Health History Intake Form prior to beginning services. This form must be updated annually. Services such as a manicure/pedicure, esthetics/facial, massage therapy and/or hair removal treatments require a separate consent form to be filled out to confirm eligibility.
  • Do you have a loyalty program?
    Yes, we do. Collect rewards in the form of loyalty points every time you book. Refer to "Rewards" tab on our site for more ways to collect and redeem.
  • Do you have a lot of male clients?
    Our clientele is actually 69% more male than female, that's how inviting and safe we make our kings feel.
  • Can I take photos and video of the Spalon?
    We love to see our guests enjoying our Spalon, the services we offer and posting on social media. If you are documenting your experience with us, we ask you to respect the privacy of our staff and other guests and refrain from having them in any photos or videos. Unless express consent has been given by us beforehand, please do not attempt to take video or pictures during your appointment as this is distracting to our Esthetician/Technician or RMT conducting the service. BTW don't forget to tag @snmspalon on all your social media platforms.
  • Can I use my cell phone during my service?
    S&M SPALON is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside or speak quietly so as to not disturb other treatments being held. If you need to take an important phone call, please let us know in advance before your service. Please keep in mind, this may cut into your service time.
  • I didn't hit "confirm" in my confirmation email; am I still expected to be there?
    Yes, we are still expecting you to attend your appointment, unless we hear otherwise via phone or email. Our policy with respect to cancellations will apply.
  • What is the cancellation Policy?
    Cancellation Policy SUGARING & MASSAGE SPALON INC. Due to the popularity and demand for Sugaring & Massage Spalon Inc. services, we have a strict 19-Hour Cancellation Policy. A No-show or Late Cancel results in a charge of thee said Cancellation Fee for that scheduled appointment. Canceling the booked appointment for said date and time, or rescheduling to another day beyond the 19 hours' notice you agreed to is a late cancel/no-show and results in the Cancellation fee By accessing or using our Website and the Services, you agree to be bound by these Terms & Conditions. That means our policy is in the full application, it will apply to all my present and future treatment bookings. No discounts will apply to combos, packages, RMT, LOMI, and or after-posted promo times. If your treatment requires a maintenance fee upgrade it will be applied ie: to nails, hair removal, lashes, tanning, and or brows. If you require Insurance use on Massage Therapy it will be upgraded accordingly. Loyalty Points/Promo Cards/Discounts can only be redeemed/applied Mon to Friday. If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 19 hours in advance. Groups and Parties must notify us one week in advance of their booking. A No-show or Late Cancel results in a charge of the said Cancellation Fee for that scheduled appointment Please note promos like Sugah Mama Saturdays are only applied during the promo duration ie: are between the hours 11 am to 1:59 pm. Not applied at 2 pm and or after. Massage Mondays are to be booked online for the promo to apply. There are no refunds on Gift Certificates, Cancellation Fees, treatments, or products. Clients with a Gift Certificate or treatment booked by another party who do not show up for their appointment or cancel in advance will forfeit 100% of the Gift Certificate value. Cancellations or no-shows with less than 19 hours notice will still be charged at full value ie: Cancellation Fee. Can't make it? Send a friend or family to take your place. No calls will be made to you for any that cancel within less than 19 hours, the system will auto-charge. Blocked credit cards/debits for appt no-shows will have to book online or walk in. Please note that we cannot bill insurance agencies for missed/late cancel/no-show appointments. You agree that you will call 2266400938 and leave a message or you will email to cancel before the 19 hours. Unfortunately, arriving late with or without notice will limit your treatment time, as we must honor our schedule so the next guest will not be delayed. Should you arrive late and have your service shortened as a result, you will still be charged the full value. If we are late taking you in, you will get your full booked time.
  • How do I secure an appointment?
    There are 3 ways: 1. Walk in - first come first served; 2. Book and secure your spot online; or 3. Call 226-640-0938 and be ready with a credit card to secure your spot.
  • I want to speak to the owner
    S&M SPALON INC is a privately owned entity. In the event you'd like to contact the owner or management you can email
  • Does sugaring hurt?
    No lies here, it will hurt but it all depends on your pain threshold. If you continue to sugar consistently, you will begin to see a reduction in hair growth. As you sugar we are pulling the hair out by the root, resulting in this and less pain. Typically the first sugar appointment can be the most painful, but we recommend taking Zensa cream 20 mins before or Ibuprofen 30-45 mins before your appointment to put you at ease.
  • Why not shave?
    Shaving stimulates potential hair growth and can strengthen the hair follicle. Shaving also cuts the hair at the hair shaft, which not only re-grows with a stubbly feel but it can also itch. Shaving allows the hair to re-grow the next day or in some cases the same day. With sugaring, most clients return every 4-6 weeks to keep themselves feeling clean and groomed.
  • What is the etiquette for a manzilian?
    We will first give you privacy to undress from the waist down, a towel to place over the area being sugared, and then we'll come in when you are ready. As Sugarists, we are experts at what we do and we strive to get the service completed as fast and efficiently as possible.
  • What if I get aroused during my treatment?
    Erections can happen during your service, however, we expect all of our clients to understand that this is a professional setting. If the Sugarist feels someone is deliberately trying to get an erection for sexual gratification, the service will be stopped immediately. Depending on the circumstances and as per our policy, it is possible that the client will no longer be welcome at SNM SPALON INC.
  • I have previously waxed and found my skin became spotty and I had some ingrown hairs?
    Some people are more prone to ingrown hairs than others, keeping in mind when waxing the hair is removed against the hair growth resulting in those little bumps, uneven skin tone, skin irritation essentially breaking the follicle. That's why sugaring is your best bet, it's a natural exfoliant and we remove the hair in the natural direction. Regular exfoliation and use of our aftercare products will minimize the chances of skin reactions or ingrown hairs, and will even out your skin tone. Suggested products - Black soap, Finipil, Body Brush, Coola SPF and Himalayan Salt.
  • What can I do to prevent ingrown hairs or bumps?
    We suggest 3 steps to ensure the best sugaring results: Exfoliate starting 2-3 days after your sugaring service #bodybrush. Apply an ingrown serum twice daily to clean the hair follicle from the inside out #finipil. Moisturize #finipil #spf. Exfoliation and serums can tend to dry out the skin, your skin must be hydrated to allow the hair to pop through and prevent breakage during sugaring. We carry all products needed to keep the area free of bumps or reactions.
  • How long does a manzilian take?
    This does depend on the density of the hair growth and your sensitivity level, the treatment can take between 10 minutes to an hour. We have some of the fastest SUGAR MAMAS/Sugaristas.
  • Can blackheads appear after my facial?
    It's normal to have a breakout after a facial treatment in the form of pimples or rash. It's the skin's external way to detoxify, ridding itself of toxins and impurities. Skin purging is also a real after-effect for some. When dead skin cells come to the surface, this can cause dry, peeling skin. There may be some redness and irritation. Consult your doctor if it does not go away after a day or two as there may be some underlying skin condition or allergy that has caused the aggravation.
  • What are the possible side effects of sugaring and how can they be minimized?
    Although we cannot predict or guarantee who may react, most clients do not experience reactions beyond redness and/or minor irritation. Please ensure you follow our strict aftercare advice to avoid any avoidable problems. Ingredients are literally sugar + lemon + water, all natural. So natural you can eat it!
  • How long should the hair be before I schedule a sugaring appointment?
    We recommend a minimum of 2 weeks of hair growth after shaving, ¼ inch, about as long of a grain of rice. Please do not feel the need to trim as shorter hairs are harder to remove. We need hair in order to perform the service.
  • How long will the results last?
    Everybody’s hair grows at a different speeds. Typically, it takes about 3 or 4 sugar appointments to sync up hair cycles until the point when you can expect to stay smooth for about 3-5 weeks before seeing hair growth. Between four to six weeks is the average time in between sugaring.
  • Will I be wearing anything when I have my appt?
    You will be given a towel to cover yourself. When the sugaring begins the towel will be removed. A shirt is optional during your service, as we wouldn't want to get powder on it.
  • What's the most popular area for men?
    The full Manzilian is the most popular. We encourage this for 1st timers, so we get you on the best journey.
  • Any more queries relating to male (or female) hair removal?
    Please call SNM SPALON 226-640-0938. We will be happy to answer any questions or concerns you may have!
  • My hair is very long should I shave or trim it first?
    No! Plaase leave the hair length for us. We need to work with you as you are. A lot of times people arrive with hair too short from a recent trim/shave and this results in a turn away. Please leave the hair long for us.
  • Can I book a Brazilian appt while on my period (menstrual cycle)?
    Yes you can. Simply wear a tampon or a menstrual cup. If you're using a tampon, make sure the string is tucked in. Just keep in mind that for some your pubic area or just you is often more sensitive during this time, so you may experience more discomfort than usual. Please understand the policy applies. "PLEASE NOTE: Clients who are on their cycle can still be seen as long as a tampon or menstrual cup is worn to their scheduled appointment. Therefore, please be advised that this is NOT a valid reason to cancel or not show up to a scheduled appointment. If you prefer to reschedule, please contact us NO LESS THAN 19 HOURS before your scheduled appointment in order to avoid a 100% cancellation fee based on the terms of our policy you agreed to and/or the discretion of Spalon Staff." Please view our policy.
  • How do you determine which sugaring to book, "I'm on a Schedule" vs "it's been a while"?
    Once a month i.e. January, February, March on a monthly basis is "I'm on a schedule." "It's been a while" is for those who are coming to us for the first time, or hair is at a new growth past rice grain length, or it's been longer than a month, therefore, no longer on a schedule. Please note: As trained technicians we can tell the difference between a regular maintenance hair growth cycle vs someone that is off schedule.
  • How do I know what to book between "I'm on a schedule" vs "its been a while 4wks+?"
    We are professionals here and can detect growth between our regular sugaring clients vs ones where it's been a while. We can also tell if you've recently stick shaved or over trimmed the area before your appointment. When hair is over a rice grain length you are at the mark of 4wks+ booking, we also track your visits. Clients who book once per month are on our "I'm on a schedule " booking, clients booking outside of a regular booking month are charged as a 4wks+ client. A regular client books once month ie; January, February, March. A 4wks+ client books outside of a monthly schedule ie: January, March, May
  • What is Sugah Mama Saturdays?
    On Sugah Mama Saturdays you get 19% off 1 x hair removal service. Besides sugaring, this includes threading, nufree hair removal and trimming. Sugah Mama Saturdays applies to the lowest priced hair removal service. Does not include combo services.
  • Do I have to tell my Sugarist I'm on my period?
    Yes. Please inform us when you are on your period. Wear a fresh menstrual cup or tampon with the string tucked in before your appointment.
  • How do I know which massage is best for me?
    At the beginning of your massage, your RMT will speak to you about your concerns; from there, the treatment will be customized for you. If you're unsure when booking online, a Swedish Massage is a safe bet and this can always be altered during the intake session.
  • Am I able to claim a massage from your spa?
    Yes, when you book with one of our Registered Massage Therapists (RMT).
  • Can I still book an RMT if I don't have insurance to claim?
    Yes, in fact, many people do this.
  • Do you have direct billing?
    Clients pay upfront for majority of insurances. Then we submit your claim for you. You then get your reimbursement directly via cheque or direct deposit, however you have it set up with your insurance.
  • Can you bill directly to my insurance company?
    Yes, we can. Direct billing is available for the majority of insurance companies.* Direct billing is dependent on the individual plan, you pay upfront and we submit on your behalf. Make sure and arrive with ID & Insurance, otherwise we can provide you with a receipt at the end of your treatment to submit at your own will.
  • Can I get a massage receipt for credited treatments and/or if a gift card is used?
    No, you will not receive a massage receipt. In the event you were unhappy with one of our services and you've received from us a credit for a different service, no insurance receipt will be provided.
  • For spa packages, will I get a receipt to claim for my massage session?
    The massage portion can be covered under insurance if an RMT is available for your booking* Please call and ask before securing your booking.
  • Are there any promos for Registered Massage Therapist ("RMT") massage?
    There are NO promos attached directly to RMT rendered treatments as these treatments are reimbursed based on their individual insurance coverage. So a discount wouldn't be necessary.
  • I am pregnant, which services can I have?
    Congratulations Mom-to-be! Upon arrival to the Spalon, we ask all prenatal clients to update their Health History Intake Form. Services that are safe to have during pregnancy include all nail services, all Sugaring/NuFree/Threading, the Facial Focus Massage (Doterra Verage), and any Prenatal Massage. Upon booking, we ask all prenatal clients to update their health history forms. Guests who are pregnant are not able to use any body treatments ie: Body scrub, Mudslide, Aromatherapy, and or Hot Stone
  • I am pregnant, which products can I use at the Spalon?
    Consult your Doctor before using the following products: Merben Body Brush or Merben (Sisal) Body Brush Coola SPF Sunscreen Spray I luv my Muff - Self-Care for Down There finipil Lait 50 - First Aid Antiseptic Cream LashFood Verage Skin Care Collection
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