O U R P O L I C I E S
Prior to your appointment, you will be contacted to answer some simple screening questions before you come in.
If you become sick on the day of your appointment, your cancellation fee will be waived, and we ask that you please do not come in.
When you arrive, we ask that if you are early, to please phone us and ensure we are ready for you to avoid too many people in the clinic at once as we now have strict distancing measures in effect.
The entire Spalon team will be wearing protective equipment when you arrive including mask, gloves. It is mandatory that arrive with a mask. $2+ added to your bill if you don't have one. And if you can't wear one, please let us know prior arrival.
We ask that you wash your hands upon arriving and leaving our clinic. There is hand sanitizer conveniently located throughout the clinic and we have a sink to wash with soap/water in the back.
Beds, equipment and all surfaces will be sanitized after each treatment following current WHO COVID-19 approved standards. Towels and pillowcases are washed between each client.
We appreciate your business and understand at times things just don’t work out the way we would hope them too. we do our best to respect all. Can't make it? Simply contact and let us know. We thank you in advance.
We take hygiene protocols seriously and so due to the nature of our Spalon, we do not offer refunds for any services or products. All sales are final and or paid for before appointment or before entry to the Spalon treatment area. Not sure about a service or product? We encourage you to ask questions and or use those savvy gadgets called cell phones and research a product and or service before committing to a purchase. Unhappy with a service? We invite you to let us know thru email or a call and we will do all within our means to get you back in here to fix or make things better. Afterall we only win, when you return.
We do not tolerate RACISM, DISCRIMINATION of any kind, nor LEWD behavior on any level. In any event, where this takes part you will be asked to leave and/or your session will end with a call to the Police. We are here to be treated with the same Respect we give you in all services delivered. We are currently the only company that serves the COED community. Yes Men, Women, Trans and more. Working with the entire body professionally.
Our goal is for you to return because of a genuine passion filled Spalon service you received here. Have a preferred service provider? We totally understand, simply book online or call 905 949 4944 and book with that person by name
Note, all service providers are certified and or licensed in their field, yes it matters. In the event the person you've booked with is not available based on service we will or may not contact you, if another provider is available. This helps us keep the phone line down and focus on clients present. Have a preferred team member? Mention their name in the comment section when booking.
Sugaring & Massage Spalon and Mobile Massage in the City has a 19 hour cancellation policy. for booked services contact us before 19 hours to cancel, reschedule or transfer the service to another party. Your appointment time is set exclusively for you. please consider that “no shows” or last minute cancellations are a huge inconvenience to both our team members and turned away clients. 19 hours notice to cancel appointments or a 50% service charge will apply. no show appointments are subject to the full-service fee. No show/late cancellation fee will be required to pay that balance on their next visit.
Arrive 19 mins early to enjoy a tea before your scheduled appointment, use shower facility, and/or to fill out any required forms in order to ensure a full un-rushed service.
These are guaranteed services with S&M Spalon, not guaranteed server as unforeseen circumstances may occur.
Sugaring & Massage Spalon reserves the right to postpone appointments in the event of unforeseen circumstances. The convenience of S&M Spalon's clients is of utmost value to us and as such S&M Spalon will contact and inform clients of changes no later than 3 to 19 hours prior to previously established appointment. So please book with a valid email address and or phone number.
Voucher holders. Your voucher purchase is your responsibility with that company. Did voucher expire? Still, want the service with us? You will pay the difference based on the current prices listed.
Due to the high traffic at our Spalon, voucher holders can book appointments during the week 12 pm to 6 pm. Any extra monies due will be collected before your treatment(s). Vouchers used are with SELECTED services and or providers based on availability. "Understood but I want a certain person to do my service." - That's when we encourage you to book using our promos as freelancers/subcontractors work differently.
Yes, we can price match, just call and ask. 3rd party voucher markets are to gain new clients, after the use we encourage you to support us directly, because we don't make much from it. Take advantage of our promos, they are amazing.
The Sugaring & Massage Spalon team appreciates you again for your continued support.
We take pride in quality, service and a continued passion for doing what we love, and loving what we do.
Gratuities & Covid-19
Here at The Spalon, we don't need tips. The biggest tip is when you return and refer others to try us out. So just come back for more in all we offer. "Understood, but I still want to leave something." In the event, you want to leave something we prefer you leave it with front desk to distribute it at the end of the shift. It's important that we keep down the chance of Covid-19 landing amonst our location.
Thank you for your cooperation.We appreciate the support.
Services and product purchases are plus taxes (HST)
Sugaring & Massage Spalon Inc reserves the right to refuse any sale and or service. Discounts/discount links have conditions. They will not apply outside of posted Business Hours, only during public business hours. Discounts are on selected services and or with selected service providers, on different days and or hour slots. They aren't applied to RMT, Lomi lomi, combos, packages, products, other discounts, promos, on discount days like Sugah Mama Saturday's. Have a promo code? Use it online to book as it may expire, promo codes have same conditions as mentioned above and wont work on Saturday or Sunday's.
Thank you for understanding and cooperation
Feedback & more
Weren't impressed by a recent visit? Service or team player? Let us know, we actually reward our clients for sharing feedback with us. Email or this is what helps us grow and helps us build a proper and genuine rapport with you. As a local business you mean THAT much to us, so we invite all levels of feedback, concerns, ideas and more
Thank you in advance for reaching out Spaloner