O U R P O L I C I E S
Policies, procedures, terms & conditions have been upgraded
We are moving towards a paperless intake form Studio
Prior to your appointment, you will receive a link to answer some simple screening questions before you come in.
If you become sick on the day of your appointment, your cancellation fee will be waived, and we ask that you please do not come in.
When you arrive, we ask that if you are early, to please phone us and ensure we are ready for you to avoid too many people in the clinic at once as we now have strict distancing measures in effect.
The entire Spalon team will be wearing protective equipment when you arrive including mask, gloves. It is mandatory that arrive with a mask. $3+ added to your bill if you don't have one. And if you can't wear one, please let us know prior arrival.
We ask that you sanitize your hands upon arriving and leaving our clinic. There is hand sanitizer conveniently located throughout the clinic and we have a sink to wash with soap/water in the back.
Tables, equipment and all surfaces will be sanitized after each treatment & visits following current WHO COVID-19 approved standards. Towels, linen and pillowcases are washed between each client.
We appreciate your business and understand at times things just don’t work out the way we would hope them to, we do our best to respect all. Can't make it? Simply contact and let us know via email or whatsapp. We thank you in advance. Understanding your time will be cut short, with the full treatment charged.
We take hygiene protocols seriously and so due to the nature of our Spalon, we do not offer refunds for any services or products. All sales are final and or paid for before appointment or before entry to the Spalon treatment area. Not sure about a service or product? We encourage you to ask questions and or use those savvy gadgets called cell phones and research a product and or service before committing to a purchase. Unhappy with a service? We invite you to let us know thru email or a call and we will do all within our means to get you back in here to fix or make things better. After all, we only win, when you return. All deposits are non-refundable, if applicable within 24-hour notice it will be a credit towards your future visit.
Patrons Hygiene protocols
In order for you to benefit from Spalon treatments and in order for our Service provider's to enjoy providing the service we ask all to indulge in a proper shower before their appointments at home, in the event you need a shower at our location please arrive 30 mins earlier with other's in mind, so it doesn't take away from your actual booking time.
The benefits of a shower before your massage for example make muscles warm and more pliable as possible, maximizing the benefit from techniques used.
We do not tolerate RACISM, DISCRIMINATION of any kind, nor LEWD behavior on any level. In any event, where this takes part you will be asked to leave and/or your session will end with a call to the Police. We are here to be treated with the same Respect we give you in all services delivered. We are currently the only company that serves the COED community. Yes we proudly cater to all Men, Women, Trans and more. Working with the entire body professionally. Find more prices and descriptions when you click over to our booking app* - Only Massage Therapy Modalities are covered under insurance.
Our goal is for you to return because of a genuine passion filled Spalon service you received here. Have a preferred service provider? We totally understand, simply book online or call 905 949 4944 and book with that person by name
We kindly ask all patrons to indulge in a shower before their future massage treatment
Note, all service providers are certified and or licensed in their field, yes it matters. In the event the person you've booked with is not available based on service we will or may not contact you, if another provider is available. This helps us keep the phone line down and focus on clients present. Have a preferred team member? Mention their name in the comment section when booking, a deposit secure your treatment with them. "What if I don't like the results with my provider?" We ask all to speak up and in the event if available we'd get another provider for you on that same date or on a future date and time.
Due to the popularity and demand for Sugaring & Massage Spalon Inc. & Mobile Massage in the City services, we have a strict 19-Hour Cancellation Policy. Your appointment time is set exclusively for you, with a contracted worker. You are not only booking a service, you are booking time. If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 19 hours in advance. Groups and Parties must notify us one week in advance of their booking.
You will call 9059494944 or email or to cancel before the 19 hours.
Cancellations or no-shows with less than 19 hours notice will still be charged at full value.
Unfortunately, arriving late will limit your treatment time, as we must honor our schedule so the next guest will not be delayed. Should you arrive late and have your service shortened as a result, you will still be charged the full value.
Arrive 19 mins early to enjoy a tea before your scheduled appointment, use the shower facility, and/or fill out any required forms in order to ensure full un-rushed service.
These are guaranteed services with S&M Spalon, not guaranteed server/service providers as unforeseen circumstances may occur. Want to secure a service provider? Simply book and leave a note in the comment section, it will apply based on their availability. Only Massage Therapy modalities with an R.M.T are covered under insurance based on availability. No cosmetic treatments or services are covered under Insurance.
Covid-19 has really changed things for us, so your patience is appreciated. If we are late taking you, you will receive an immediate call/text/email with notice of pushing your appt. You will still get your entire appt booked.
Sugaring & Massage Spalon Inc. reserves the right to postpone appointments in the event of unforeseen circumstances. The convenience of S&M Spalon's clients is of utmost value to us and as such S&M Spalon will contact and inform clients of changes no later than 3 to 19 hours prior to previously established appointment. So please book with a valid email address and or phone number so we can contact you.
Voucher holders. Your voucher purchase is your responsibility with that company. Did the voucher expire? Still, want the service with us? You will pay the difference based on the current prices listed.
Due to the high traffic at our Spalon, voucher holders can book appointments during the week. No vouchers will be accepted on the weekends ie: Sunday's & Saturday's nor towards
Any extra monies due will be collected before your treatment(s). Vouchers used are with SELECTED services and or providers based on availability.
The Sugaring & Massage Spalon team appreciates you again for your continued support.
We take pride in the quality, service, and a continued passion for doing what we love, and loving what we do.
Gratuities & Covid-19
Here at The Spalon, we don't need tips. The biggest tip is when you return and refer others to try us out. So just come back for more in all we offer. "Understood, but I still want to leave something." In the event, you want to leave something you can leave it with the front desk to distribute accordingly. It's important that we keep down the chance of Covid-19 landing amongst our location. In the event, you'd prefer to give it to your provider directly, trust that they will apply all measures in the safe collection followed by personal sanitation.
Thank you for your cooperation know that we appreciate the support.
Deposits & Covid-19
With the hard-hit of Covid-19, we don't have the team we started out with, we are taking deposits/payment to secure your appointments, this assures your service and provider. Keeping in mind no-shows hurt our establishment more than it would the big guys. Your payment allows you to arrive, receive your service, and exit thru our back door.
Until a deposit is sent, your appointment is not secured - We thank all for their cooperation and understanding.
Services and product purchases are plus taxes (HST)
All photos or videos on our website or social media are either paid for use, have signed permission, or are achieved during training for commercial use. Our location will never post anything without your signed permission. We thank all clients for the before and after photos for commercial use. If you have photos from a happy experience please tag us on social media, all else can be sent to for review
We employ freelancers, therefore you are charged upfront and we submit the claim for you. You may ask. "Why do I have to pay upfront?" You will receive your reimbursements within 48 hours, while for us it takes longer. By paying upfront and allowing us to submit for you, our workers get compensated faster, we thus eliminate the stress on both ends :D
Thank you for understanding.
Sugaring & Massage Spalon Inc reserves the right to refuse any sale and or service. Discounts/discount links have conditions. They will not apply outside of posted Business Hours, only during public business hours. Discounts are on selected services and or with selected service providers, on different days and or hour slots. They aren't applied to RMT, Lomilomi, combos, packages, products, other discounts, promos, or weekends (Sat/Sun). Have a promo code? Use it online to book during the week as it will expire, promo codes/discounts have the same conditions as mentioned above and won't work on Saturdays or Sundays.
Thank you for understanding and your cooperation
Feedback & more
Weren't impressed by a recent visit? Service or team player? Let us know, we actually reward our clients for sharing feedback with us. Email or this is what helps us grow and helps us build a proper and genuine rapport with you. As a local business you mean THAT much to us, so we invite all levels of feedback, concerns, ideas, and more.
By reaching out to us first vs leaving a bad review about THAT one worker that failed with you, helps the rest employed here keep a job.
Thank you in advance for reaching out to us Spalonerz