Question 1

Where can I park? Mississauga location

Accepted Answer

Sugaring & Massage Spalon - Mississauga is located outside of ARBACK MALL facing Hurontario Street on the left side. Parking is available in the back of the mall. Parking access via Hurontario Street onto Agnes Street and then make a right into the entrance of the mall parking in the back.

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Question 2

Where can I park? Burlington location

Accepted Answer

Sugaring & Massage Spalon - Burlington is located on Old Lakeshore road. Parking is available onsite or street.

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Question 3

Do I need to fill out any forms?

Accepted Answer

All guests are required to fill out the intake form(s) relevant to their appointment prior to beginning services. Services such as a manicure/pedicure, esthetics/facial, massage therapy and/or hair removal treatments require a separate consent form to be filled out to confirm eligibility. Credit Card use also has a separate form that must be filled for individual and third party use.

Question 4

Do you have a lot of male clients?

Accepted Answer

Our clientele is actually 69% more male than female, that's how inviting and safe we make our kings feel.

Question 5

Can I take photos and video of the Spalon?

Accepted Answer

We love to see our guests enjoying our Spalon, the services we offer and posting on social media. If you are documenting your experience with us, we ask you to respect the privacy of our staff and other guests and refrain from having them in any photos or videos. Unless express consent has been given by us beforehand, please do not attempt to take video or pictures during your appointment as this is distracting to our Estheticians/Technicians or RMTs conducting the service. Don't forget to tag @snmspalon on all your social media platforms.

Question 6

Can I use my cell phone during my service?

Accepted Answer

Sugaring and Massage Spalon is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside or speak quietly so as to not disturb other treatments being held. If you need to take an important phone call, please let us know in advance before your service. Please keep in mind, this may cut into your service time.

Question 7

I didn't hit "confirm" in my confirmation email; am I still expected to be there?

Accepted Answer

Yes, we are still expecting you to attend your appointment, unless we hear otherwise via phone or email. Our policy with respect to cancellations will apply. Once you enter your credit card details the appt is secured and booked.

Question 8

Do you guys have a Cancellation Policy?

Accepted Answer

Cancellation Policy
Due to the popularity and demand for Sugaring & Massage Spalon Inc. services, we have a strict 19 - Hour Cancellation Policy. We ask clients to remember that we have staff that work hard and we need clients for us to pay staff and cover our own expenses. By late cancelling an appointment or not showing up, you are wasting time that could have been used to gain another client. This is a huge loss and inconvenience for us and for others to have the chance to experience our services.
Clients are required to inform us of cancelations, changes in date/time, and/or changes in service(s) 19 hours before the scheduled appointment time. Failing to do so will result in the Cancellation Fee being collected as a 'Late Cancel". If a client fails to show up within 15 minutes after the appointment time and fails to reasonably notify the Spalon they are attending; the client will be charged a 'No-Show' fee as part of our Cancellation Fee.

A 'No-Show' or 'Late Cancel' results in a full charge for the value of the service(s) booked, or the collection of the full deposit amount for service(s) that were to be rendered at the selected timeslot the client booked. This deposit would therefore be taken as a 'No-Show' or 'Late Cancel' fee. No-Show and Late Cancel fees are collected as the Cancellation Fee. Fee's collected as the Cancellation Fee in any form are non-refundable. If a client cancels 19 hours or earlier, the deposit will be issued as a credit that can be used towards a future visit of the clients choice.

If on the day of your appointment you decide to cancel or change your service to a lesser priced service, you will be charged for the new service, as well as any difference between whichever service was higher price service and which ever service was lower in price. For example, if a 30 minute massage is $68.49 and a 45 minute massage is $88.49 and on the day of your appointment you decide to change your service from 45 minutes to 30 minutes, you will be charged $68.49 in addition to to $20 as a cancellation for the 15 minute service reduction.

Canceling the booked appointment for said date and time, or rescheduling to another day beyond the 19 hours notice you agreed to is a Late Cancel/No-Show and results in the Cancellation Fee being collected.

Any future ONLINE booking(s) may be disabled UNTIL payment for any fee(s) or charge(s) have been received and is up to the discretion of the Spalon staff whether or not to disable and for how long.

Clients who are on their cycle can still be seen as long as a tampon or menstrual cup is worn to their scheduled appointment. Therefore, please be advised that this is NOT a valid reason to cancel or not show up to a scheduled appointment. If you prefer to reschedule, please contact us NO LESS THAN 19 HOURS before your scheduled appointment in order to avoid a 100% cancellation fee based on the terms of our policy you agreed to and/or the discretion of Spalon Staff.

Accommodations
In the event of a cancellation or no-show, a client has 3 options:
1.The client can walk in on the same day and wait on standby for the next available time slot to do their service (DISCLAIMER: this is subject to availability of staff, rooms, and resources). We do not guarantee availability or that the service will be completed unless there is the time and staff available to carry out the service.
2.The client can collect products for the pretax value of the service(s) booked.
3.The client can send family or friends in their place for the allocated booking date and time by giving us a call at 2266400938 emailing us at spaloninthe6@gmail.com  and informing us of the person(s) attending in their place.

To further elaborate and reiterate
If you have booked treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 19 hours in advance. Groups and Parties must notify us one week in advance of their booking. A No-Show or Late Cancel results in a charge of the said Cancellation Fee for that scheduled appointment, for the value of the scheduled service(s).
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No calls will be made to clients for any cancellations that are done within less than 19 hours. Our systems will auto-charge. Blocked credit cards/debits for Late-Cancellation/No-Show appointments will result in clients only being allowed to book online or by walking in. We also reserve the right to bar clients from attending our locations and receiving service due to this or fraudulent payments.
You agree that you will call 2266400938 and leave a message or you will email spaloninthe6@gmail.com to cancel before the 19 hours.
Unfortunately, arriving late with or without notice will limit your treatment time, as we must honor our schedule so the next guest will not be delayed. This means getting the remainder of your allotted time, losing out on the selected staff, or not getting the service and having to wait on standby for the next availability if any. For massage sessions 5 minutes is your undress/dress time included in your booking. Should you arrive late and have your service shortened as a result, you will still be charged the full value.

Question 9

How do I secure an appointment?

Accepted Answer

There are 3 ways:

1. Walk in to one of our locations - first come first served;
2. Book and secure your spot online www.snmspalon.com; or 
3. Call 226-640-0938 and be ready to fill out the relevant forms to secure your spot.

Question 10

I want to speak to the owner.

Accepted Answer

Sugaring and Massage Spalon Inc. is a privately owned entity. In the event you'd like to contact the owner or management they are only reachable via email info@snmspalon.com

Question 11

What if I just want to walk in and not secure an appointment with a credit card or deposit (be it over the phone or online)?

Accepted Answer

We give clients many options to secure an appointment time slot. We also welcome clients to walk in, however, keep in mind it is first come first serve. We must honor clients that have secured their appointment timeslots first with a credit card or deposit. If other/remaining timeslots are available for the treatment and/or staff, we welcome clients to come in for them!

We ask that clients understand we take payment first for majority of our treatments. Even for those that book and secure their appointments with a credit card or deposit.

Question 12

What happens to my deposit for a treatment I've early canceled.

Accepted Answer

Deposits become a gift card credit on your account. For that future appointment, we suggest client call so that we can apply the gift card. If the client wants, they can book online, but it will ask for another deposit. Clients can combine the booking deposit and apply their gift card balance towards their total.

Question 13

What happens when I early cancel my appointment(s)?

Accepted Answer

For an appointment to be considered an early cancel, you need to contact us 19 hours before your appointment time. Your appointment will be cancelled with no extra fee. Your deposit will be turned into a Gift Card as policy states for future use.

Question 14

What happens when I want to reschedule my appointment to another day? What about same day, different time?

Accepted Answer

Once more, we ask that clients do this 19 hours before their appointment time. When you reschedule your appointment, the deposit will be turned into a Gift Card, the balance will be applied to a future appointment.

As for same day different time, this is subject to availability. Please note, letting us know 19 hours in advance is better allows us to see availability and adjust sooner, or if you would like to cancel and use deposit funds later it also lets us do that. Calling in late means our Cancelation Policy will apply.

Question 15

How do I secure an appointment?

Accepted Answer

There are 4 ways: 
1. Walk in to one of our locations - first come first serve.
2. Book and secure your spot online www.snmspalon.com.
3. Call 226-640-0938 and be ready to receive an express booking link using your name and number.
4. send an email spaloninthe6@gmail.com for Mississauga or spalonlakeside@gmail.com for Burlington requesting an appointment with your name, number, day, time, and service that you want and wait for our reply during business hours.

Question 16

Does S&M Spalon cater to the LGBTQ2+ community?

Accepted Answer

Yes we definitely do! All our services are catered to all. For gender fluid individuals, because only some staff are experienced, you can book here. Rest assured your treatment will be by someone experienced in treating all.

Question 17

Can you really reduce cellulite?

Accepted Answer

Realistically, you cannot get rid of cellulite. t's not harmful to your overall health. You can reduce the appearance of cellulite through a combination of exercise, diet, and treatments.  It's called anti cellulite treatment, where we vigorously use a circular motion with cups to combat the area of concern by you for you.

Question 18

Tips for Communicating During Your Massage

Accepted Answer

Stick to topics like the weather, food, music, or hobbies. Avoid talking about personal or sensitive subjects,  like religion, politics, sports and or race. Second, don't feel obligated to keep the conversation going. If you start to feel uncomfortable or distracted, it's okay to ask for silence

By Booking With Us You Agree to Our Cancelation Policy

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Frequently Asked Questions (FAQs)

Where can I park? Mississauga location

Where can I park? Burlington location

Do I need to fill out any forms?

Do you have a lot of male clients?

Can I take photos and video of the Spalon?

Can I use my cell phone during my service?

I didn't hit "confirm" in my confirmation email; am I still expected to be there?

Do you guys have a Cancellation Policy?

How do I secure an appointment?

I want to speak to the owner.

What if I just want to walk in and not secure an appointment with a credit card or deposit (be it over the phone or online)?

What happens to my deposit for a treatment I've early canceled.

What happens when I early cancel my appointment(s)?

What happens when I want to reschedule my appointment to another day? What about same day, different time?

How do I secure an appointment?

Does S&M Spalon cater to the LGBTQ2+ community?

Can you really reduce cellulite?

Tips for Communicating During Your Massage