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  • Where can I park? Mississauga location
    Sugaring & Massage Spalon - Mississauga is located outside of ARBACK MALL facing Hurontario Street on the left side. Parking is available in the back of the mall. Parking access via Hurontario Street onto Agnus Street and then make a right into the entrance of the mall parking in the back. Here's a video to help:
  • Where can I park? Burlington location
    Sugaring & Massage Spalon - Burlington is located on Old Lakeshore road. Parking is available onsite or street. Here's a video to help:
  • Do I need to fill out any forms?
    All guests are required to fill out the intake form(s) relevant to their appointment prior to beginning services. Services such as a manicure/pedicure, esthetics/facial, massage therapy and/or hair removal treatments require a separate consent form to be filled out to confirm eligibility. Credit Card use also has a separate form that must be filled for individual and third party use.
  • Do you have a lot of male clients?
    Our clientele is actually 69% more male than female, that's how inviting and safe we make our kings feel.
  • Can I take photos and video of the Spalon?
    We love to see our guests enjoying our Spalon, the services we offer and posting on social media. If you are documenting your experience with us, we ask you to respect the privacy of our staff and other guests and refrain from having them in any photos or videos. Unless express consent has been given by us beforehand, please do not attempt to take video or pictures during your appointment as this is distracting to our Estheticians/Technicians or RMTs conducting the service. Don't forget to tag @snmspalon on all your social media platforms.
  • Can I use my cell phone during my service?
    Sugaring and Massage Spalon is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside or speak quietly so as to not disturb other treatments being held. If you need to take an important phone call, please let us know in advance before your service. Please keep in mind, this may cut into your service time.
  • I didn't hit "confirm" in my confirmation email; am I still expected to be there?
    Yes, we are still expecting you to attend your appointment, unless we hear otherwise via phone or email. Our policy with respect to cancellations will apply. Once you enter your credit card details the appt is secured and booked.
  • Do you guys have a Cancellation Policy?
    Cancellation Policy Due to the popularity and demand for Sugaring & Massage Spalon Inc. services, we have a strict 19 - Hour Cancellation Policy. We ask clients to remember that we have staff that work hard and we need clients for us to pay staff and cover our own expenses. By late cancelling an appointment or not showing up, you are wasting time that could have been used to gain another client. This is a huge loss and inconvenience for us and for others to have the chance to experience our services. Clients are required to inform us of cancelations, changes in date/time, and/or changes in service(s) 19 hours before the scheduled appointment time. Failing to do so will result in the Cancellation Fee being collected as a 'Late Cancel". If a client fails to show up within 15 minutes after the appointment time and fails to reasonably notify the Spalon they are attending; the client will be charged a 'No-Show' fee as part of our Cancellation Fee. A 'No-Show' or 'Late Cancel' results in a full charge for the value of the service(s) booked, or the collection of the full deposit amount for service(s) that were to be rendered at the selected timeslot the client booked. This deposit would therefore be taken as a 'No-Show' or 'Late Cancel' fee. No-Show and Late Cancel fees are collected as the Cancellation Fee. Fee's collected as the Cancellation Fee in any form are non-refundable. If a client cancels 19 hours or earlier, the deposit will be issued as a credit that can be used towards a future visit of the clients choice. If on the day of your appointment you decide to cancel or change your service to a lesser priced service, you will be charged for the new service, as well as any difference between whichever service was higher price service and which ever service was lower in price. For example, if a 30 minute massage is $68.49 and a 45 minute massage is $88.49 and on the day of your appointment you decide to change your service from 45 minutes to 30 minutes, you will be charged $68.49 in addition to to $20 as a cancellation for the 15 minute service reduction. Canceling the booked appointment for said date and time, or rescheduling to another day beyond the 19 hours notice you agreed to is a Late Cancel/No-Show and results in the Cancellation Fee being collected. Any future ONLINE booking(s) may be disabled UNTIL payment for any fee(s) or charge(s) have been received and is up to the discretion of the Spalon staff whether or not to disable and for how long. Clients who are on their cycle can still be seen as long as a tampon or menstrual cup is worn to their scheduled appointment. Therefore, please be advised that this is NOT a valid reason to cancel or not show up to a scheduled appointment. If you prefer to reschedule, please contact us NO LESS THAN 19 HOURS before your scheduled appointment in order to avoid a 100% cancellation fee based on the terms of our policy you agreed to and/or the discretion of Spalon Staff. Accommodations In the event of a cancellation or no-show, a client has 3 options: 1.The client can walk in on the same day and wait on standby for the next available time slot to do their service (DISCLAIMER: this is subject to availability of staff, rooms, and resources). We do not guarantee availability or that the service will be completed unless there is the time and staff available to carry out the service. 2.The client can collect products for the pretax value of the service(s) booked. 3.The client can send family or friends in their place for the allocated booking date and time by giving us a call at 2266400938 emailing us at and informing us of the person(s) attending in their place. To further elaborate and reiterate If you have booked treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 19 hours in advance. Groups and Parties must notify us one week in advance of their booking. A No-Show or Late Cancel results in a charge of the said Cancellation Fee for that scheduled appointment, for the value of the scheduled service(s). -- No calls will be made to clients for any cancellations that are done within less than 19 hours. Our systems will auto-charge. Blocked credit cards/debits for Late-Cancellation/No-Show appointments will result in clients only being allowed to book online or by walking in. We also reserve the right to bar clients from attending our locations and receiving service due to this or fraudulent payments. You agree that you will call 2266400938 and leave a message or you will email to cancel before the 19 hours. Unfortunately, arriving late with or without notice will limit your treatment time, as we must honor our schedule so the next guest will not be delayed. This means getting the remainder of your allotted time, losing out on the selected staff, or not getting the service and having to wait on standby for the next availability if any. For massage sessions 5 minutes is your undress/dress time included in your booking. Should you arrive late and have your service shortened as a result, you will still be charged the full value.
  • How do I secure an appointment?
    There are 3 ways: 1. Walk in to one of our locations - first come first served; 2. Book and secure your spot online; or 3. Call 226-640-0938 and be ready to fill out the relevant forms to secure your spot.
  • I want to speak to the owner.
    Sugaring and Massage Spalon Inc. is a privately owned entity. In the event you'd like to contact the owner or management they are only reachable via email
  • What if I just want to walk in and not secure an appointment with a credit card or deposit (be it over the phone or online)?
    We give clients many options to secure an appointment time slot. We also welcome clients to walk in, however, keep in mind it is first come first serve. We must honor clients that have secured their appointment timeslots first with a credit card or deposit. If other/remaining timeslots are available for the treatment and/or staff, we welcome clients to come in for them! We ask that clients understand we take payment first for majority of our treatments. Even for those that book and secure their appointments with a credit card or deposit.
  • What happens to my deposit for a treatment I've early canceled.
    Deposits become a gift card credit on your account. For that future appointment, we suggest client call so that we can apply the gift card. If the client wants, they can book online, but it will ask for another deposit. Clients can combine the booking deposit and apply their gift card balance towards their total.
  • What happens when I early cancel my appointment(s)?
    For an appointment to be considered an early cancel, you need to contact us 19 hours before your appointment time. Your appointment will be cancelled with no extra fee. Your deposit will be turned into a Gift Card as policy states for future use.
  • What happens when I want to reschedule my appointment to another day? What about same day, different time?
    Once more, we ask that clients do this 19 hours before their appointment time. When you reschedule your appointment, the deposit will be turned into a Gift Card, the balance will be applied to a future appointment. As for same day different time, this is subject to availability. Please note, letting us know 19 hours in advance is better allows us to see availability and adjust sooner, or if you would like to cancel and use deposit funds later it also lets us do that. Calling in late means our Cancelation Policy will apply.
  • How do I secure an appointment?
    There are 4 ways: 1. Walk in to one of our locations - first come first serve. 2. Book and secure your spot online 3. Call 226-640-0938 and be ready to receive an express booking link using your name and number. 4. send an email for Mississauga or for Burlington requesting an appointment with your name, number, day, time, and service that you want and wait for our reply during business hours.
  • Does S&M Spalon cater to the LGBTQ2+ community?
    Yes we definitely do! All our services are catered to all. For gender fluid individuals, because only some staff are experienced, you can book here. Rest assured your treatment will be by someone experienced in treating all.
  • Can you really reduce cellulite?
    Realistically, you cannot get rid of cellulite. t's not harmful to your overall health. You can reduce the appearance of cellulite through a combination of exercise, diet, and treatments. It's called anti cellulite treatment, where we vigorously use a circular motion with cups to combat the area of concern by you for you.
  • Tips for Communicating During Your Massage
    Stick to topics like the weather, food, music, or hobbies. Avoid talking about personal or sensitive subjects, like religion, politics, sports and or race. Second, don't feel obligated to keep the conversation going. If you start to feel uncomfortable or distracted, it's okay to ask for silence
  • Does sugaring hurt?
    No lies here, it will hurt but it all depends on your pain threshold. If you continue to sugar consistently, you will begin to see a reduction in hair growth. As you sugar we are pulling the hair out by the root, resulting in this and less pain. Typically the first sugar appointment can be the most painful, but we recommend taking Zensa cream 20 mins before or Ibuprofen 30-45 mins before your appointment to put you at ease.
  • Why not shave?
    Shaving stimulates potential hair growth and can strengthen the hair follicle. Shaving also cuts the hair at the hair shaft, which not only re-grows with a stubbly feel but it can also itch. Shaving allows the hair to re-grow the next day or in some cases the same day. With sugaring, most clients return every 4-6 weeks to keep themselves feeling clean and groomed.
  • What is the etiquette for a manzilian/Brazilian?
    We will first give you privacy to undress from the waist down, a towel to place over the area being sugared, and then we'll come in when you are ready. As Sugarists, we are experts at what we do and we strive to get the service completed as fast and efficiently as possible.
  • What if I get aroused during my treatment?
    Erections can happen during your service, however, we expect all of our clients to understand that this is a professional setting. If the Sugarist feels someone is deliberately trying to get an erection for sexual gratification, the service will be stopped immediately. Depending on the circumstances and as per our policy, it is possible that the client will no longer be welcome at any of our locations.
  • I have previously waxed and found my skin became spotty and I had some ingrown hairs?
    Some people are more prone to ingrown hairs than others, keeping in mind when waxing the hair is removed against the hair growth resulting in those little bumps, uneven skin tone, skin irritation essentially breaking the follicle. That's why sugaring is your best bet, it's a natural exfoliant and we remove the hair in the natural direction. Regular exfoliation and use of our aftercare products will minimize the chances of skin reactions or ingrown hairs, and will even out your skin tone. Suggested products - Black soap, Finipil, Body Brush, Coola SPF and Himalayan Salt.
  • What can I do to prevent ingrown hairs or bumps?
    We suggest 3 steps to ensure the best sugaring results: Exfoliate starting 2-3 days after your sugaring service #bodybrush. Apply an ingrown serum twice daily to clean the hair follicle from the inside out #finipil. Moisturize #finipil #spf. Exfoliation and serums can tend to dry out the skin, your skin must be hydrated to allow the hair to pop through and prevent breakage during sugaring. We carry all products needed to keep the area free of bumps or reactions.
  • How long does a manzilian/brazilian take?
    This does depend on the density of the hair growth and your sensitivity level, the treatment can take between 10 minutes to an hour. We have some of the fastest SUGAR MAMAS/Sugaristas.
  • What are the possible side effects of sugaring and how can they be minimized?
    Although we cannot predict or guarantee who may react, most clients do not experience reactions beyond redness and/or minor irritation. Please ensure you follow our strict aftercare advice to avoid any avoidable problems. Ingredients are literally sugar + lemon + water, all natural. So natural you can eat it!
  • How long should the hair be before I schedule a sugaring appointment?
    We recommend a minimum of 2 weeks of hair growth after shaving, ¼ inch, about as long of a grain of rice. Please do not feel the need to trim as shorter hairs are harder to remove. We need hair in order to perform the service.
  • How long will the results last?
    Everybody’s hair grows at a different speeds. Typically, it takes about 3 or 4 sugar appointments to sync up hair cycles until the point when you can expect to stay smooth for about 3-5 weeks before seeing hair growth. Between four to six weeks is the average time in between sugaring.
  • Will I be wearing anything when I have my appointment?
    You will be given a towel to cover yourself. When the sugaring begins the towel will be removed. A shirt is optional during your service, as we wouldn't want to get powder on it.
  • What's the most popular area for men?
    The full Manzilian is the most popular. We encourage this for 1st timers, so we get you on the best journey.
  • What if I have more queries relating to male (or female) hair removal?
    Please call us at 226-640-0938. We will be happy to answer any questions or concerns you may have!
  • My hair is very long should I shave or trim it first?
    No! Plaase leave the hair length for us. We need to work with you as you are. A lot of times people arrive with hair too short from a recent trim/shave and this results in a turn away. Please leave the hair long for us.
  • Can I book a Brazilian appt while on my period (menstrual cycle)?
    Yes you can. Simply wear a tampon or a menstrual cup. If you're using a tampon, make sure the string is tucked in. Just keep in mind that for some your pubic area or just you is often more sensitive during this time, so you may experience more discomfort than usual. Please understand our policy applies. PLEASE NOTE: Clients who are on their cycle can still be seen as long as a tampon or menstrual cup is worn to their scheduled appointment. Therefore, please be advised that this is NOT a valid reason to cancel or not show up to a scheduled appointment. If you prefer to reschedule, please contact us NO LESS THAN 19 HOURS before your scheduled appointment in order to avoid a 100% cancellation fee based on the terms of our policy you agreed to and/or the discretion of Spalon Staff.
  • How do you determine which sugaring to book, "i'm on a schedule" vs "it's been a while"?
    Once a month i.e. January, February, March on a monthly basis is "I'm on a schedule." "It's been a while" is for those who are coming to us for the first time, or hair is at a new growth past rice grain length, or it's been longer than a month, therefore, no longer on a schedule. Please note: as trained technicians we can tell the difference between a regular maintenance hair growth cycle vs someone that is off schedule and someone that has shaved. - We are professionals here and can detect growth between our regular sugaring clients vs ones where it's been a while. We can also tell if you've recently stick shaved or over trimmed the area before your appointment. When hair is over a rice grain length you are at the mark of 4wks+ booking, we also track your visits. Clients who book once per month are on our "I'm on a schedule " booking, clients booking outside of a regular booking month are charged as a 4wks+ client. A regular client books once month ie; January, February, March. A 4wks+ client books outside of a monthly schedule ie: January, March, May.
  • What is Sugah Mama Saturdays?
    On Sugah Mama Saturdays you get 19% off 1 x hair removal service. Besides sugaring, this includes threading, nufree, hair removal, and trimming. Sugah Mama Saturdays applies to the lowest priced hair removal service. Does not include combo services.
  • Do I have to tell my Sugarist I'm on my period?
    Yes. Please inform us when you are on your period. Wear a fresh menstrual cup or tampon with the string tucked in before your appointment.
  • Why don't you have combined services in hair removal vs unisex?
    At S&M Spalon we are a universal diversified team that respects the comforts of both our clients and staff. We are very sure you wouldn't want someone to perform a service on you who isn't trained (i.e. someone not aware of how to perform the service, and simply not comfortable doing the service). We set out the 3 categories so that our diverse clientele can get through our booking system nicely and easily knowing that whomever they end up with is trained and comfortable in doing that exact service.
  • How do I know which massage is best for me?
    At the beginning of your massage, your RMT will speak to you about your concerns; from there, the treatment will be customized for you. If you're unsure when booking online, a Swedish Massage is a safe bet and this can always be altered during the intake session.
  • Am I able to claim insurance on a massage from your spa?
    Yes, when you book with our Registered Massage Therapists (RMT).
  • Can I still book an RMT if I don't have insurance to claim?
    Yes, in fact, many people do this.
  • Do you have direct billing?
    Clients pay upfront for majority of insurances. Then we submit your claim for you. You then get your reimbursement directly via cheque or direct deposit, however you have it set up with your insurance.
  • Can you bill directly to my insurance company?
    Yes, we can. Direct billing is available for the majority of insurance companies. Direct billing is dependent on the individual plan, you pay upfront and we submit on your behalf. Make sure and arrive with ID and insurance information, otherwise we can provide you with a receipt at the end of your treatment to submit at your own will.
  • Can I get a massage receipt for credited treatments and/or if a gift card is used?
    No, you will not receive a massage receipt. In the event you were unhappy with one of our services and you've received from us a credit for a different service, no insurance receipt will be provided.
  • For spa packages, will I get a receipt to claim for my massage session?
    The massage portion can be covered under insurance if an RMT is available for your booking. Please call and ask before securing your booking.
  • Are there any promotions for Registered Massage Therapist (RMT) massages?
    There are NO promotions attached to RMT rendered treatments as these treatments are reimbursed based on their individual insurance coverage.
  • Can I get a massage if I have an IUD (Intrauterine Device) in?
    The quick answer is yes, but for all things body and health related consult your family doctor first before massage therapy treatments.
  • Why do you ask for Identification and the insurance card?
    Yes, we need to confirm your identification with every visit to make sure it's you, using your coverage. Why? It protects both you and us, as well as the insurance company from fraud which has become exceedingly prevalent in recent times.
  • I am pregnant, which services can I have?
    Congratulations Mom-To-Be! Upon arrival to the Spalon, we ask all prenatal clients to update their Health History Intake Form. Services that are safe to have during pregnancy include all nail services, all Sugaring/NuFree/Threading, the Facial Focus Massage (Doterra Verage), and any Prenatal Massage. Guests who are pregnant are not able to use any body treatments ie: Body scrub, Mudslide, Aromatherapy, and/or Hot Stone.
  • I am pregnant, which products can I use at the Spalon?
    Consult your Doctor before using the following products: - Merben Body Brush or Merben (Sisal) Body Brush - Coola SPF Sunscreen Spray - I Luv My Muff - Self-Care for Down There - Finipil Lait 50 - First Aid Antiseptic Cream - LashFood - doTerra Verage Skin Care Collection
  • What is your payment policy with respect to manicures/pedicures?
    For most of our services including nail treatment, we collect payment first in order to avoid smudging after the service, allowing polishes to set/dry.
  • How should I arrive for my pedicure that includes traditional polish?
    If getting traditional polish, please arrive with flip flops/open-toe shoes as we are not responsible for smudged polish after your departure caused by close-toed shoes.
  • What if I am dissatisfied with my service re manicure/pedicure?
    If you are ever dissatisfied with any service you've received at the Spalon, we will gladly make the corrections necessary, to exceed your expectations, within 3 days of your original services. No refund is given after it has been rendered. - Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment, excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. Repairs must be arranged within 3 days of notification to the Spalon in order to be considered complimentary fixes. Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $10++ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.) - Traditional nail polish services are not guaranteed. However, we would be glad to fix them for you. Must be called in within 19 to 48 hours after initial service and schedule an appointment for a nail fix within 2 days. Please email us at for fixes or please call the Spalon. If no one responds, please call 226-640-0938 and leave a message. We would like to quickly serve you as soon as possible.
  • Under what circumstances do you refuse to do your manicure/pedicure?
    We reserve the right to refuse service to: - Anyone with a nail condition we suspect may be contagious. - Anyone with open or infected wounds on the treatment area. - Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service. - Anyone more than 10 - 15 minutes late for an appointment. - Anyone demonstrating inappropriate behavior to our nail technicians and other customers. So please arrive 19 minutes earlier to pick your color and/or with you have gel polish that needs removing as this takes time to remove.
  • Does the e-file have to be used during my visit?
    No, it does not have to be used. If you prefer the e-file not to be used during your appointment, please let us know in advance (or leave a note in your booking) and arrive earlier for a traditional gel polish soak-off, as it takes longer.
  • Can I use my cell phone during by manicure?
    While your nail technician is working with you, you do not use your cell phone. It makes it difficult for them to do their job up to the standards. Thank you!
  • Do you do acrylic removal?
    We do not install or remove acrylic nails. Acrylic nails are more harmful for the health of your nails so we do not work with them at all.
  • What is the aftercare for lash extensions?
    Use oil-free products only Schedule a fill every 2-3 weeks You can use "recommended" mascara on classics only Brush your lashes daily Avoid blast of heat from BBQ, oven, fire Use protective coating twice a week Avoid contact with water for 24 hours Sleep on your back first night Keep steam room, tanning, sauna to a minimum Clean with lash cleanser daily Do not use mechanical curlers
  • What is Brow Lamination aftercare?
    Long lasting results are 50% procedure and 50% aftercare. Avoid water, cleansers, steam and heat for 24 hours Condition daily (Brow Butter is a protein-infused daily conditioning treatment. (Avail at Lash Pro). Keeps the brows moisturized and healthy for long lasting results. Hair Conditioner or castor oil can be used.) Brush and style
  • Can you still wear mascara with a lash lift?
    The short answer is yes! No matter what type of eyelashes you have, there's no reason you shouldn't be able to use mascara to enhance the lift that's giving your lashes life.
  • What exactly is a lash lift and tint?
    Enter the increasingly popular lash lift and tint, a two-for-one beauty treatment that's designed to give your lashes a semi-permanent version of the curl and color you get from the aforementioned eyelash curler and mascara. “A lash lift is designed to enhance your natural lashes at a minimal level
  • Do lash lifts work for short lashes?
    Most short lashes can get a lash lift; however, the lashes should be at least 4mm long for the procedure to be effective. Lashes are lifted at the root to make them appear longer. A lash lift is not advisable if the short lash length is because of damage and breakage.
  • How long does the process take?
    A lash lift appointment usually takes 50 minutes to an hour. If you have your eyelashes tinted at the same time (highly recommended as it certainly enhances the effect of your lash lift), it may take another 15 minutes or so.
  • What are the pros and cons of a lash lift, tint and or brow tint?
    Lash lifts can make your eyes look bigger Lash lifts don't require touch-ups Lash lifts are more affordable than lash extensions A lash lift doesn't mean sacrificing your favorite mascara Lash lift results don't last too long The success of the treatment depends on your natural lashes No need to fill in your brows
  • How long after can I shower?
    You must wait 24 hours after a lift and tint to shower. We use 24 hours as a buffer time to allow the lashes to set properly and avoid any issues with the lift. After the 24 hours waiting period you can wash your face and lashes like normal.
  • How long does a lash lift and lash tint, brow tint last?
    About six to eight weeks based on your lifestyle.
  • Is a lash lift, lash tint, brow tint worth it?
    If you're looking for a more affordable and low-maintenance alternative to lash extensions, then yes, it is worth getting a lash lift! You will get long-lasting results with no touch-ups needed.
  • Are Casmara facials good for sensitive skin?
    Yes. Casmara facials are for all skin types. The Casmara Masks are especially useful for sensitive skin and skin with Rosasea. Unisex formula. Revitalizing for the skin.
  • Can blackheads appear after my facial?
    It's normal to have a breakout after a facial treatment in the form of pimples or rash. It's the skin's external way to detoxify, ridding itself of toxins and impurities. Skin purging is also a real after-effect for some. When dead skin cells come to the surface, this can cause dry, peeling skin. There may be some redness and irritation. Consult your doctor if it does not go away after a day or two as there may be some underlying skin condition or allergy that has caused the aggravation.
  • Can I reverse my loyalty points redemption?
    Once points are redeemed we cannot reverse the process, so be sure to redeem what you want. With respect to new clients, please review the rewards section before redeeming your points, otherwise you might end up changing your mind once you've redeemed and by then it will be too late to reverse your initial request to redeem.
  • How can I see my loyalty points?
    Every visit when you are checked in, you receive a text with the link on your phone to check your points.
  • Can I redeem my points on the weekend?
    As set out in our policy "Loyalty Points/Promo Cards/Discounts can only be redeemed/applied Mon to Friday." Saturdays are not included for redeeming your loyalty points. "Sugah Mama Saturdays" is an exclusive promo for Saturdays.
  • Will I be able to use my points between both locations?
    Yes you can collect and redeem your points between both locations.
  • Can I redeem points? For what and how?
    As for points, these can be redeemed Mondays to Fridays during our hours of operation. Please note that you can use one redemption per service/visit and cannot combine combos and other promotions with point redemptions. You also can only redeem the points towards various things like discounts, sugaring, facials, and Swedish/Deep Tissue massages, no other massage modalities/massage types are redeemable. Please note that if you have booked online and a deposit has been taken, that deposit will be turned into a gift card for future use.
  • Do you have a loyalty program?
    Yes, we do. Collect rewards in the form of loyalty points every time you book. Refer to "Rewards" tab on our site for more ways to collect and redeem.
  • If my anniversary and birth month fall under the same month can I use both discounts that month?
    Yes you can. It won't be a combined discount ie: 25% and 35% off, but you can get and use the higher one toward services excluding massage. With respect to the massage we'd apply both 15 mins = 30 mins off your massage.
  • Will I be able to claim my birth month and wedding anniversary discount at both locations?
    Yes, you can claim your birth month and wedding anniversary discount at both locations.
  • What do discounts apply to? Can I get a discount on an RMT massage?
    No discounts will apply to combos, packages, RMT, or Lomi-Lomi. Loyalty Points/Promotion Cards/Discounts can only be redeemed/applied on weekdays Monday to Friday during operating hours. Promotions and discounts are subject to expiration based on the promotion that is posted.
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